Terms & Conditions

Dapin Education (Dapin Edu) — a division of Dapin Technologies Limited

Effective date: 09/09/2026 · Last updated: 09/09/2026

Website: dapineducation.co.ke

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1. About these Terms

These Terms and Conditions ("Terms") govern your access to and use of the website at dapineducation.co.ke and its subdomains (the "Website"), and any services, software, documents, plugins and content we supply through it (together, the "Services").

The Website and Services are operated by Dapin Technologies Limited (company registration number PVT-8LU7QQ3k), a private limited company incorporated in Kenya with its registered office at Blessed House, Thika Road, Kiambu, and postal address P.O. Box 245–00614, Kiambu, Kenya, trading as Dapin Education and Dapin Edu ("Dapin", "we", "us", "our").

Dapin Technologies Limited is registered with the Office of the Data Protection Commissioner of Kenya as a Data Controller under registration number 642-0115-2D26, valid from 9 September 2026 to 9 September 2028. Our registration as a Data Processor is being processed separately; our processor obligations under the Data Protection Act, 2019 and under our data processing agreements apply in full in the meantime.

By accessing the Website, booking a consultation, downloading a document, submitting a form or using any Service, you agree to these Terms. If you do not agree, do not use the Website or the Services.

If you are agreeing on behalf of an institution or company, you confirm you have authority to bind it, and "you" means that organisation.

2. Definitions

3. What we do

Dapin Education supports Kenya's TVET sector through:

• TVET consultation and advisory services;
• support for establishing new colleges and vocational training centres, including registration and accreditation support;
• trainer development and capacity building;
• digital infrastructure — LMS setup, e-learning content, Moodle plugins and integrated systems;
• software products supplied under subscription, including our CMS and ePOE systems;
• website features including a free consultation booking service, a cost calculator, downloadable setup documents, a blog, FAQs, a TVET jobs board, a newsletter and an AI assistant.

4. Website use and acceptable use

You may use the Website for lawful purposes connected with evaluating or using our Services.

You must not:

• use the Website in any way that breaches Kenyan law, including the Computer Misuse and Cybercrimes Act, 2018;
• gain or attempt to gain unauthorised access to the Website, our servers, our Software or any Client's tenant environment;
• introduce malware, or attempt to disrupt, overload, probe or scan our infrastructure;
• scrape, harvest, mine or systematically extract Content or personal data from the Website;
• reverse engineer, decompile or attempt to derive the source code of our Software, except to the extent this restriction is unenforceable by law;
• impersonate any person or misrepresent your affiliation with any institution;
• post false, misleading, defamatory, discriminatory, obscene or infringing User Content;
• resell, sublicense or commercially exploit the Website, Content or Services without our written consent.

We may suspend or terminate your access immediately, without notice, for breach of this section, and may report unlawful activity to the authorities.

5. Free consultation bookings

• Consultation slots booked through the Website are free of charge and are for an initial discussion of your needs. They do not constitute a Service Agreement.
• A booking is confirmed only when we send a confirmation. We may decline or reschedule a booking.
• Please give at least 24 hours' notice to cancel or reschedule. We may decline future free bookings after repeated no-shows.
• Anything discussed in a free consultation is general guidance, not professional, legal, financial or regulatory advice, and creates no liability for us. Formal advice is provided only under a signed Service Agreement.

6. Cost calculator and quotations

• The cost calculator provides an indicative estimate only, based on the options you select and our typical costs at the time.
• Estimates and downloaded quote summaries are not binding offers and do not include third-party costs such as regulatory fees, government levies, land, buildings, equipment or utilities unless expressly stated.
• Actual costs depend on scope, location, institution type, regulatory requirements and third-party charges, and may differ materially.
• A binding price is given only in a written quotation or proposal signed by an authorised Dapin representative, and is valid for 30 days unless stated otherwise.

7. Downloadable documents and resources

We publish guides and documents, including the TVET Registration Guide, TVET Infrastructure guide and Curriculum Handbook.

• We grant you a non-exclusive, non-transferable, revocable licence to download and use these documents for your own internal, non-commercial purposes.
• You must not resell, republish, redistribute, sublicense or present them as your own, or remove our branding.
• Documents reflect regulatory requirements as understood at the date of publication. Regulations, standards and fees change. You are responsible for verifying current requirements with TVETA, TVET CDACC, KNEC and other relevant authorities.
• The documents are not legal advice.

8. TVET jobs board

Our jobs board allows institutions to post vacancies and individuals to browse and apply.

Dapin is a platform, not an employment agency. We do not employ posted candidates, are not party to any employment relationship, and do not guarantee the accuracy of any posting, the existence of any vacancy, the outcome of any application, or the conduct of any employer or applicant.

If you post a vacancy, you warrant that:

• the vacancy is genuine and you are authorised to advertise it;
• the posting is accurate and complies with Kenyan employment law, including the Employment Act, 2007 and the prohibition on discrimination;
• you will not charge applicants any fee to apply, be considered or be placed;
• you will handle applicant data lawfully as an independent data controller under the Data Protection Act, 2019.

If you apply for a vacancy, you agree that:

• the information you supply is accurate and you are entitled to work in Kenya;
• your application, including your CV, will be passed to the advertising institution, which becomes responsible for it;
• you will not pay any fee to any party in connection with a listing, and you will report any request for payment to us immediately.

We may remove any posting or application at our discretion, and may refuse service to any user. Never send money to a prospective employer.

9. Software, plugins and subscriptions

9.1 Licence

Subject to payment and to these Terms, we grant your Institution a non-exclusive, non-transferable, non-sublicensable licence to use the Software during the subscription term, for its own internal operations, for the number of users, branches or modules specified in the Service Agreement.

9.2 Moodle plugins

Our Moodle plugins (including the Pesapal payment plugin, LMS themes, proctoring tools and AI Marker) are supplied for use with your own Moodle installation. Where a plugin incorporates code licensed under the GNU General Public Licence, the terms of that licence apply to that code and prevail over any conflicting provision here. Fees we charge relate to supply, configuration, hosting, updates and support.

9.3 Subscriptions, users and branches

Subscriptions are billed per user, per module, per branch or per institution as set out in the Service Agreement. We monitor user counts to apply the correct billing tier. If your usage exceeds the contracted tier, we will invoice the difference for the period concerned.

9.4 Availability and support

We will use commercially reasonable efforts to keep hosted Software available, but we do not guarantee uninterrupted or error-free operation. Planned maintenance will be notified in advance where reasonably practicable. Support hours, response targets and any uptime commitment apply only where expressly set out in a Service Agreement or service level annex.

9.5 Your data in our Software

Your Institution retains all ownership of its data. We process it as your data processor under a data processing agreement and in accordance with our Privacy Policy. We take regular backups, but your Institution remains responsible for verifying that its records are complete and accurate. On termination we will make your data available for export for 30 days, and will delete it within 90 days of termination unless the law requires longer retention.

9.6 Third-party dependencies

Some features depend on third-party services — payment gateways, SMS gateways, video conferencing, AI providers and government portals. We are not responsible for their outages, changes to their APIs, their fees or their withdrawal, though we will make reasonable efforts to maintain compatibility.

9.7 Custom domains

Where you use your own domain with our Software, you are responsible for the domain registration, its renewal and its DNS accuracy. We are not liable for downtime caused by your domain lapsing or being misconfigured by you.

10. AI features

Some Services use artificial intelligence, including the "Ask Dapin AI" assistant, the AI Marker plugin, AI-assisted timetabling and AI-assisted document generation.

• AI output may be inaccurate, incomplete or out of date. It is a decision-support aid, not a substitute for professional judgment.
• Any AI-generated grade, feedback, timetable, curriculum document or compliance assessment must be reviewed by a qualified human before it is relied upon or issued to a learner. The trainer, assessor or institution remains fully accountable for the final decision.
• Do not enter confidential information, identification numbers, payment details or health information into the "Ask Dapin AI" assistant.
• Nothing generated by an AI feature is legal, regulatory, financial or accreditation advice.
• We are not liable for decisions taken solely on the basis of AI output without human review.

11. Accreditation, registration and regulatory outcomes

This section is important.

Dapin provides professional support with applications for registration, licensing and accreditation to bodies including TVETA, TVET CDACC, KNEC and county authorities. We prepare documentation, advise on requirements and guide you through the process.

We do not control regulatory decisions, and we do not guarantee any outcome, timeline or approval. Approval rests solely with the relevant authority, which applies its own criteria and timelines.

You are responsible for:

• the accuracy and truthfulness of all information and documents you give us for submission;
• paying all government, statutory and regulatory fees, which are separate from our fees;
• meeting all physical, staffing, equipment and curriculum requirements imposed by the regulator;
• maintaining compliance after any approval is granted.

Our fees cover our professional services and are not refundable on the ground that an application was refused, delayed or deferred, provided we performed our services with reasonable care and skill.

We are not liable for changes in law, regulation, standards or fees occurring after we advise you.

12. Fees and payment

• All fees are quoted in Kenya Shillings (KES) and are exclusive of VAT and other taxes unless stated otherwise. VAT and applicable withholding tax are handled in accordance with Kenyan tax law.
• Unless a Service Agreement says otherwise, invoices are payable within 14 days of the invoice date.
• We accept M-Pesa, bank transfer and payments through Pesapal. Payment processor charges are borne by you unless agreed otherwise.
• We may charge interest on overdue amounts at 1.5% per month, or the maximum permitted by law if lower, from the due date until payment.
• We may suspend Services, including access to hosted Software, after 14 days' written notice of non-payment, and this does not relieve you of the obligation to pay.
• Subscription fees are payable in advance and are non-refundable for the paid period except where we are in material breach.
• We may revise subscription fees on 60 days' written notice, effective at your next renewal. You may terminate before the increase takes effect.
• Deposits paid to reserve project capacity are non-refundable once work has commenced.

13. Your obligations as a Client

You agree to:

• provide accurate, complete and timely information, documents and approvals;
• nominate a responsible contact person with authority to make decisions;
• ensure your use of our Software complies with the Data Protection Act, 2019, including registering with the ODPC where you are required to do so, issuing your own privacy notices to your learners and staff, and obtaining any necessary consents;
• keep login credentials secure and notify us immediately of any suspected compromise;
• ensure your learners, trainers and staff comply with the acceptable use provisions of section 4;
• obtain and maintain your own regulatory approvals, licences and insurances;
• pay our fees when due.

Delays caused by your failure to provide information, approvals or access are not our responsibility, and may extend timelines and attract additional charges.

14. Intellectual property

• All intellectual property in the Website, Content, Software, plugins, templates, methodologies, guides and branding belongs to Dapin Technologies Limited or its licensors. Nothing in these Terms transfers it to you.
• "Dapin", "Dapin Edu", "Dapin Education" and our logos are our trade marks. You may not use them without our written consent.
• Where we develop bespoke deliverables for you, ownership is as set out in the Service Agreement. In the absence of an express written assignment, we retain ownership and grant you a perpetual, non-exclusive licence to use the deliverable for its intended purpose.
• We retain ownership of all pre-existing materials, tools, frameworks and know-how used in delivering Services, and of any general improvements to them.
• Your User Content remains yours. By submitting it you grant us a worldwide, royalty-free licence to host, store, reproduce and display it as necessary to operate the Website and deliver the Services.
• Where you supply us with your logo, testimonial or institution name, you grant us permission to display it as a client reference on our website and marketing materials. You may withdraw that permission at any time by writing to us, and we will remove it within a reasonable period.
• If you believe Content on the Website infringes your rights under the Copyright Act, 2001, contact us at [email protected] with details and we will investigate.

15. Confidentiality

Each party will keep confidential any non-public information disclosed by the other in connection with the Services, use it only for the purpose of the engagement, and protect it with at least reasonable care. This does not apply to information that is public through no breach, already lawfully known, independently developed, or required to be disclosed by law or a regulator — in which case the disclosing party will be notified where lawful to do so.

These obligations survive termination for 5 years, and indefinitely for personal data and trade secrets.

16. Disclaimers

To the fullest extent permitted by law:

• The Website, Content and Services are provided "as is" and "as available".
• We exclude all implied warranties, conditions and terms, including fitness for a particular purpose, save where excluding them is prohibited by the Consumer Protection Act, 2012 or other applicable law.
• We do not warrant that the Website or Software will be uninterrupted, secure, error-free, or free of viruses.
• Content, blog posts, FAQs, calculator outputs and downloadable documents are for general information. They are not legal, financial, tax, regulatory or accreditation advice, and must not be relied on as such.
• We do not endorse or accept responsibility for third-party sites, plugins, services or job postings linked from or listed on the Website.
• Testimonials and client outcomes shown on the Website reflect the experience of those clients and are not a guarantee of your results.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under Kenyan law.

17. Limitation of liability

Subject to section 16:

• We are not liable for indirect, special, incidental, consequential or punitive loss; loss of profit, revenue, business, goodwill or anticipated savings; loss or corruption of data beyond our obligation to restore from our most recent backup; or loss arising from regulatory refusal, delay or change.
• Our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees actually paid by you to us under the relevant Service Agreement in the 12 months preceding the event giving rise to the claim.
• Where you have paid us nothing — for example, as a free consultation attendee, a document downloader or a general Website visitor — our aggregate liability to you is limited to KES 10,000.
• Any claim must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

18. Indemnity

You will indemnify us against claims, losses, liabilities, costs and reasonable legal fees arising from: your breach of these Terms; your User Content; your unlawful or infringing use of the Website or Software; your breach of data protection law in respect of data you control; and any dispute between you and a third party arising from a job posting or application on our jobs board.

19. Term, suspension and termination

• These Terms apply while you use the Website, and for the duration of any Service Agreement.
• Either party may terminate a subscription at the end of the then-current term by giving 30 days' written notice.
• Either party may terminate immediately on written notice if the other commits a material breach not remedied within 30 days of notice, or becomes insolvent, enters liquidation or administration, or ceases to carry on business.
• We may suspend access immediately where required by law, where there is a security risk, or where fees are overdue under section 12.
• On termination: fees accrued up to termination remain payable; licences to the Software end; you may export your data as set out in section 9.5; and sections 14 to 18, 20 and 21 survive.

20. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the Republic of Kenya.

The parties will first attempt to resolve any dispute by good-faith negotiation between senior representatives within 30 days of written notice of the dispute.

If not resolved, the dispute will be referred to mediation in Nairobi under the rules of the Nairobi Centre for International Arbitration. If mediation fails within a further 30 days, the dispute will be finally settled by arbitration by a single arbitrator appointed under those rules, seated in Nairobi and conducted in English. The arbitrator's award is final and binding.

Nothing prevents either party from seeking urgent injunctive relief from the courts of Kenya, which have exclusive jurisdiction for that purpose.

21. General

• Entire agreement. These Terms, together with any Service Agreement and our Privacy Policy, form the entire agreement between us. Where a signed Service Agreement conflicts with these Terms, the Service Agreement prevails for that engagement.
• Changes. We may update these Terms. The current version is published at dapineducation.co.ke/terms with its effective date. Material changes affecting existing Clients take effect on 30 days' notice. Continued use after that date constitutes acceptance.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or successor in business on notice to you.
• Subcontracting. We may subcontract parts of the Services, and remain responsible for our subcontractors' performance.
• Severability. If any provision is held invalid or unenforceable, the rest remains in force.
• Waiver. Failure to enforce a provision is not a waiver of it.
• No partnership. Nothing creates a partnership, joint venture, agency or employment relationship.
• Third parties. No person other than the parties has any right to enforce these Terms.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including power or internet failure, acts of government, natural disaster, civil unrest or pandemic. If the event continues beyond 60 days, either party may terminate the affected Services.
• Notices. Notices must be in writing to [email protected] (to us) or your registered contact email (to you), and are deemed received on the next business day.

22. Contact

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